Terms of Service




1.1       Welcome to Mecielo platform (the "Site").The website provides an e-commerce platform that enables registered members to place, accept, conclude, manage and fulfil orders for the sale and purchase of products and/or services online via the Website/Aps. Please read the following Terms of Service carefully before using this Site or opening an account ("Account") so that you are aware of your legal rights and obligations with respect to Mecielo Venture (hereinafter referred to as Mecielo) and its affiliates and subsidiaries (individually and collectively, "Mecielo", "we", "us" or "our"). The Terms set out below (“Terms of Service”) are applicable to any and all access and use of the Website. You may view the Terms of Service via the link set out on the main page of the Website. 

1.2       These Terms of Service are to be read together with the following documents:

  1. Seller Agreement (in respect of a Seller);
  2. Buyer’s Agreement (in respect of a Buyer)
  3. Returns and Refunds Policy;
  4. Cancellation Policy;
  5. Privacy Policy; and
  6. All other policies as published on the Website from time to time.

1.3       The purpose of this Terms of Service (this "Agreement") is to set out rights and obligations and other necessary matters between persons trading products or services with each other and other responsible matters between the Members and the Company (as defined below), the procedures for the use of the service by the Members, etc., in connection with the use of the e-commerce related services (the "Services") provided by Mecielo. 

1.4       The service include an online platform that provide a place for the sale of goods between the buyer (“Buyer”) and the seller (“Seller”) (collectively “you”, “users” or “parties”). The actual contract of sale is directly between Buyer and Seller and Mecielo is not in any connection related with such contract. Parties involved to such transaction will be entirely responsible for the sales contract between them. We do not act as the agent for either buyers or sellers. The "Services" we provide or make available include (a) the Site, (b) the services provided by the Site and (c) all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, application services (including, without limitation, any mobile application services) or other materials made available through the Site or its related services ("Content"). Any new features added to or augmenting the Services are also subject to these Terms of Service. These Terms of Service govern your use of Services provided by Mecielo.

1.5       You agree to use our service at your own risk. We do not take any responsibility or agree to indemnify you for losses you suffer arising from such use, and you irrevocably agree to hold us harmless and indemnify us from any losses that you may suffer therefrom.

1.6       Please cease to use the Website if you are not agreeable to any amendments or modifications of the Terms of Service. We may also impose limits on certain features or restrict your access to parts of, or the entire, Site or Services in its sole discretion and without notice or liability. We reserves the right to refuse to provide you access to the Site or Services or to allow you to open an Account for any reason.



2.1    Mecielo grants you a non-transferable, limited and revocable license to access and use the Services subject to the terms and conditions of these Terms of Service. All proprietary Content, trademarks, service marks, brand names, logos and other intellectual property (“Intellectual Property”) displayed in the Site are the property of Mecielo and where applicable, third party proprietors identified in the Site. No right or license is granted directly or indirectly to any party accessing the Site to use or reproduce any Intellectual Property, and no party accessing the Site shall claim any right, title or interest therein. By using or accessing the Services you agree to comply with the copyright, trademark, service mark, and all other applicable laws that protect the Services, the Site and its Content. You agree not to copy, distribute, republish, transmit, publicly display, publicly perform, modify, adapt, rent, sell, or create derivative works of any portion of the Services, the Site or its Content. You agree that you will not use any robot, spider or any other automatic device or manual process to monitor or copy our Content, without our prior written consent (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this website). . Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted without notice to you.

2.2    Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those by the seller and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

2.3    Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

2.4    The license for use of this Site and the Services is effective until terminated. This license will terminate as set forth under these Terms of Service or if you fail to comply with any term or condition of these Terms of Service. In any such event, Mecielo may effect such termination with or without notice to you.

2.5    You agree not to:

(a)     upload, post, transmit or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable;

(b)     violate any laws, including without limitation any laws and regulation in relation to export and import restrictions, third party rights or our Prohibited and Restricted Items policy;

(c)     use the Services to harm minors in any way;

(d)     use the Services to impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;


(e)     remove any proprietary notices from the Site;

(f)     cause, permit or authorize the modification, creation of derivative works, or translation of the Services without the express permission of Mecielo;

(g)     use the Services for fraudulent purposes;

(h)     interfere with other User's listings;

(i)      take any action that may undermine the feedback or ratings systems;

(j)      attempt to decompile, reverse engineer, disassemble or hack the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Mecielo with respect to the Services and/or data transmitted, processed or stored by Mecielo;

(k)     harvest or collect any information about or regarding other Account holders, including, without limitation, any personal data or information;

(l)      upload, email, post, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party;

(m)    You shall not engage or attempt to engage in any activities to interrupt, or that are likely to interrupt, the smooth processing of the Services or the Website or the Company’s operations and/or business, including but not limited to:

  1. distributing viruses or any other technologies that may harm the Website, or the interests or property of other Members;
  2. undertaking any action to undermine the integrity of, or gain access to, the Website system, which includes the computer or communication systems, network, software application, or networks and computing devices used in connection with the Services (“System”);

iii.      monitoring data or traffic on the System or conducting crawling of the System without the Company’s permission;

  1. engaging in any denial of service (DoS) attacks, distributed denial of service (DDoS) attacks, or any other forms of network attacks; or
  2. engaging in any behaviour that may interfere with the proper functioning of the System; including mail/news-bombing, broadcast attacks, flooding, and any other relevant network interference techniques;

(n)     take any action or engage in any conduct that could directly or indirectly damage, disable, overburden, or impair the Services or the servers or networks connected to the Services;

(o)     use the Services to intentionally or unintentionally violate any applicable local, state, national or international law, rule, code, directive, guideline, policy or regulation including, without limitation, laws and requirements (whether or not having the force of law) relating to anti-money laundering or counter-terrorism;


(p)     list items which infringe upon the copyright, trademark or other intellectual property rights of third parties or use the Services in a manner which will infringe the intellectual property rights of others;

(q)     The sellers cannot add any link on your product page that leads to a separate website, Mecielo is designed as a venue to assist transaction between buyers and sellers, not a platform of advertising. The sellers should only list the products that you intended to sell on Mecielo. Any text in your product description and/or photos informing buyers to reach you via other platforms such as whatsapp, facebook or instagram will be deleted. (We understand that there are needs for buyers and seller to communicate with one another, our Chat function in Mecielo provides an easy way for both parties to connect.

(r)     You shall conduct yourself in accordance with good public order and morals, and shall refrain from:

  1. persistently raising complaints without any reasonable grounds or justification;
  2. repeatedly cancelling or returning Products that are not particularly defective or unsatisfactory without reasonable grounds or justification; or

iii.      engaging in behaviour which violates public order or is destructive to generally accepted customs or norms.

2.6    You understand that all Content, whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Content originated. This means that you, and not Mecielo, are responsible for all Content that you upload, post, email, transmit or otherwise make available through the Site. You understand that by using the Site, you may be exposed to Content that you may consider to be offensive, indecent or objectionable. To the maximum extent permitted by applicable law, under no circumstances will Mecielo be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of, or reliance on, any Content posted, emailed, transmitted or otherwise made available on the Site.

2.7    You acknowledge that Mecielo and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, delete, remove or move any Content, including without limitation any Content or information posted by you, that is available on the Site. Without limiting the foregoing, Mecielo and its designees shall have the right to remove any Content

         (i)      that violates these Terms of Service;

(ii)     if we receive a complaint from another User;

(iii)    if we receive a notice of intellectual property infringement or other legal instruction for removal; or

(iv)    if such Content is otherwise objectionable. We may also block delivery of a communication (including, without limitation, status updates, postings, messages and/or chats) to or from the Services as part of our effort to protect the Services or our Users, or otherwise enforce the provisions of these Terms and Conditions. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including, without limitation, any reliance on the accuracy, completeness, or usefulness of such Content

2.8    You acknowledge, consent to and agree that Mecielo may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Mecielo or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

         (a)     comply with legal process;

(b)     enforce these Terms of Service;

(c)     respond to claims that any Content violates the rights of third parties;

(d)     respond to your requests for customer service; or

(e)     protect the rights, property or personal safety of Mecielo, its Users and/or the public.


3.1    Violations of this policy may result in a range of actions, including, without limitation, any or all of the following:

  1. Listing deletion
  2. Account suspension and subsequent termination
  3. Criminal charges
  4. Civil actions, including without limitation a claim for damages and/or interim or injunctiverelief

3.2    If you believe a User on our Site is violating these Terms of Service, please contact us at [email protected].


4.1    Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.


5.1         The Company may restrict or temporarily suspend the provision of all or part of the Services to you in the event such Services are unable to be provided due to:

  1. maintenance work on the Website;
  2. the occurrence of power or communications outage;

iii.       technical problems on the part of our third party suppliers or partners;

  1. the occurrence of a natural disaster, act of terrorism or other force majeure events; and/or
  2. any other reason(s) that the Company may deem necessary for such suspension.

5.2         Upon the suspension of the Services, the Company shall post a notification on the Website on the suspension of the Services as soon as reasonably practicable.


5.3         The Company shall not be liable for any damages or losses that you or any third party may suffer or sustain as a result of any restriction or temporary suspension of any Services in accordance with the terms of these Terms and Conditions.


6.1         Upon acceptance of an order, the Buyer will need to send a notification through the system whether to Received the Order / Return / Exchange as soon as you received the purchased item, so that the sale can be completed. In any case we do not received any notification from you within 3 days after the date of acceptance of the purchase, we would assume that you agree to accept the purchase in good faith.

6.2         Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

6.3         We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for replacement of orders or cancel the order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. However, if such action has been made, we will notify you of the cancellation and payment made will be credited back into your account within three (3) working days.

6.4         The price of the Goods and/or Services shall be the price stated in Mecielo’s website at the time which the Buyer makes its offer purchase to Mecielo. The price shown in the product page excludes the cost of delivery charges, the total cost including delivery charges will be shown at the check out page, unless stated otherwise by the seller, where in some circumstances, the seller wish to bear the delivery cost.


7.1         All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.


8.1         Membership of the Website can fall under any one or more of the following categories:

              (a)      Buyer;
(b       Local individual Seller; and

              (c)      Local business Seller (with business / company registration); 

8.2         You warrant that all information provided to the Company as part of the registration process is accurate, current and complete at all times and you will immediately let us know if there are any changes to the same. If we rely on the contents of your application and accept you as a Member, you irrevocably agree that you shall indemnify and keep us indemnified and hold us harmless for any expense, loss or damage that we may suffer arising from any inaccurate or false statement or misrepresentation of facts submitted to us by you.

8.3         We reserve the right to accept or reject your application to become a Member at our sole and absolute discretion in the following cases:

              (a)      where we are not able to verify your identity with certainty;
(b)      where the data provided by you upon sign-up (for example, email address,                telephone number, company/business registration number etc.) is identical to a              membership account already registered with the Website;
(c)      where you have provided false or inaccurate information or omitted to provide           necessary information during the application process;
(d)      where you have applied for membership within less than one (1) month from the       date of termination or cancellation of an earlier membership on our Website;
(e)      where you have signed up as a Member under another account, which is either        temporarily or permanently suspended at the time of application for a new Member account;
(f)       where you have breached any of the Terms and Conditions; and/or
(g)      any other reason as may be determined by the Company.
(h)      for the avoidance of doubt, our decision above cannot be contested.


9.1         You will become a Member upon the successful completion of the registration process as determined by the Company. Our registration process may, where necessary, include identity verification by way of submission by you of certain documentary evidence and support materials as may be requested by us.

9.2         In order for us to identify you as our Member, you can submit for our review, a member identification name (“Member ID”) which can be any letters, word, numbers or combination of the same. The Member ID shall be our method of identifying you as a Member on the Website. Please note that we reserve the right not to approve any Member ID names that we feel are unsuitable or are not in accordance with our Policies.

9.3         Please note that you are not allowed to change your email address once your membership request is submitted and approved as your membership account is linked to the email address. If you would like to change your email address, you will need to terminate your membership and account, and sign up again using the new email address.


10.1       You agree to :-

              (a)   keep your password confidential and use only your User ID and password when          logging in, 

              (b)   ensure that you log out from your account at the end of each session on the Site, 

(c)   immediately notify us of any unauthorized use of your Account, User ID and/or            password, and

              (d)   ensure that your Account information is accurate and up-to-date.

10.2       You are fully responsible for all activities that occur under your User ID and Account even if such activities or uses were not committed by you. Mecielo will not be liable for any loss or damage arising from unauthorized use of your password or your failure to comply with this Section.

10.3       You agree that Mecielo may for any reason, in its sole discretion and with or without notice or liability to you or any third party, immediately terminate your Account and your User ID, remove or discard from the Site any content associated with your Account and User ID, withdraw any subsidies offered to you, cancel any transactions associated with your Account and User ID, temporarily withhold any sale proceeds or refunds, and/or take any other actions that we deem necessary. Grounds for such actions may include, but are not limited to,

              (a)   extended periods of inactivity,

              (b)   violation of the letter or spirit of these Terms of Service,

              (c)`  illegal, fraudulent, harassing, defamatory, threatening or abusive behavior,

              (d)   having multiple user accounts for illegitimate reasons, or

              (e)   behaviour that is harmful to other Users, third parties, or the business interests of        Mecielo.

10.4       Use of an Account for illegal, fraudulent, harassing, defamatory, threatening or abusive purposes may be referred to law enforcement authorities without notice to you. If a legal dispute arises or law enforcement action is commenced relating to your Account or your use of the Services for any reason, we may terminate your Account immediately with or without notice.


11.1       The Company shall deem your account to be dormant if you fail to log in to the Website for a duration exceeding the term specified below:

              For Buyer : 18 months
For Seller : 12 months

11.2       In the event that your account is deemed dormant, the Company may place a restriction on the use of Services and/or Website. In addition to the foregoing, if you are a Seller, the Company may further purge and remove your Product listings from your Seller Store on the Website.


12.1       The Buyer shall be entitled to make payment for the product purchased, pursuant to the various payment methods set out in Mecielo’s website. The terms and conditions applicable to each type of payment, as contained in Mecielo’s website, shall be applicable to the Contract.

12.2       Payment for Products purchased on the Website can be made via the following methods:

              (a)      Credit Card;

(b)      Debit Card;
(c)      Online Banking;
(d)      Automated Teller Machine (ATM) or bank transfer;

(e)      Cash Deposit Machine.

12.3       For payment through Bank Transfer, Online Banking or ATM Machine, payment has to be made to the designated Mecielo Account. Buyer must provide Mecielo with the payment receipt or payment transaction reference and email us at [email protected] for verification purposes. If payment confirmation is not received by Mecielo within three (3) days, Buyer’s order will be cancelled.


13.1       We will inform Seller via an email verificationof the sale upon receipt of the Buyer’s Purchase Monies into Mecielo’s designated Bank Account. Seller should then make the necessary arrangements to have the purchased item delivered to the Buyer using the Shipping Company listed on the site.

13.2       The seller is then have to update the Tracking Number of the shipment in the Notification / Conversation space on the website to notify the Buyer.

13.3       Seller must use his/her best effort to ensure that Buyer receives the purchased items within, the Protection Service period (please refer to our Protection Service Terms);

13.4       Users understand that Seller bears all risk attached to the delivery of the purchased item(s) and warrants that he/she has or will obtain adequate insurance coverage for the delivery of the purchased item(s). In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that Mecielo will not be liable for any damage, expense, cost or fees resulted therefrom and Seller and/or Buyer will reach out to the logistic service provider to resolve such dispute.

13.5       For Cross-Border Transaction, Users understand that all cross-border import and export transaction are subject to local laws and regulations. Seller should familiarize himself/herself with all import and export restrictions that apply to the designating country. Seller acknowledges that Mecielo cannot provide any legal advice in this regard and agrees that Seller will bear all risks and liabilities associated with import and export of any Seller’s item to the designating country.

13.6       A delivery period starts on the date on which the payment has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays and other holidays in Malaysia or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.


14.1       Where you have submitted an order and made full payment for the same, but the Seller fails to deliver the product within the period specified on the Product page without any proper, reasonable and acceptable justification, you may request for the Transaction to be cancelled.

14.2       In such instance, the Company shall refund any payment made by you in accordance with the Return and Refunds Policy, it will be in force at such time.



15.1       In the event there is a dispute among the Seller, Buyer, Shipping Company, Financial Institutions, etc., in connection with the delivery, such disputes shall be resolved among the related parties. The Company shall not take part in any of such disputes, nor shall it be held liable thereto.

15.2       In the case of the occurrence of the grounds to refund the purchase prices due to defects in the Products, etc. after the purchase has been finalized, the Company shall not intervene. Any disputes arising between the Buyer and the Seller after the purchase has been finalized shall be resolved between the relevant Buyer and Seller.

15.3       In case of any disputes relating to the purchase and sale of the Products on the Website between you and another Member (collectively referred to as “Disputing Parties”), you shall first attempt to resolve the dispute with such Member in good faith.

15.4       Where the Disputing Parties cannot resolve their Dispute within any time periods prescribed in these Terms of Services and/or the Seller Agreement, either you or the other Member may submit such Dispute to the Company for a final determination and resolution.

15.5       You agree that the Mecielo shall have the full power, authority and discretion to make a final decision for such Dispute and you agree to be abide by and to be bound by the Decision.


              Any Member may terminate the User agreement as follows:

16.1       Any Member may terminate the User agreement at any time by notifying the Company of its intent to terminate; provided, however, that prior to making such notification, all Product transactions that are in process must be completed, withdrawn or canceled, and any negative consequences arising from such withdrawal or cancellation shall be borne by the Member. In addition, the Company shall be entitled to restrict the Member's ability to terminate the User Agreement, in the event the Member's use of the Services has been suspended due to his or her breach of this Agreement, related laws and regulations, etc. in order to prevent such breach from occurring again, or until the Member has discharged all of its obligations if the Member has not discharged all of its obligations against the Company.

16.2       Any negative consequences arising from the withdrawal from the membership shall be borne by the withdrawing Member. Once the User agreement is terminated, the Company may collect various incidental benefits (eg: credit, points or discount coupons) provided to the Member.

16.3       In order to prevent any illegal and/or expedient activities from occurring, where the Member may illegally and expediently obtain certain economic benefits such as discount coupons, event related benefits, etc. by repeatedly applying for the membership and arbitrarily terminating the User Agreement, or where the Member uses another person's name in such process, any Member, who desires to reuse the Services following his or her voluntary termination, shall be allowed to reapply after one (1) month has passed from the date on which the Member withdrew from the membership. To reuse the Services, the Member must notify the Company of its intent to reuse in accordance with the membership application procedures set forth in this Agreement and the related provisions and obtain the approval of the Company.

16.4       Following the termination of the User agreement by the Company, this Agreement shall continue to apply to any matters related to the completion of any existing sale and purchase agreements entered into prior to the termination.


16.5       In the event the User agreement is expired or terminated, the Company may cancel any advertisements and transactions related to the relevant Member without notice, and to the extent any Buyer has paid the purchase price of the Products using credit card, such credit card transaction may be canceled. The Company may also collect various benefits incidentally (i.e : credit, points or discount coupons) provide to the Member.

16.6       The Member shall be responsible for any losses occurring in connection with the termination of the User agreement, for which the Company shall not be held responsible in any way whatsoever.


17.1       Upon purchasing a Product, you may submit your review of such Product via the feedback and review mechanism provided on the Website. Your feedback on the level of satisfaction with the Product as well as experience with the Seller will contribute to the Seller’s rating on the Website.

17.2       If you submit or post a review of a Product, such review shall be made publicly available. You shall be solely responsible for your review and the Company is not responsible to ascertain whether any opinion expressed is true. As such, you should ensure that any review posted is fair and not unlawful.

17.3       Notwithstanding the aforementioned, if the Company is of the view that your published review of the Product is not appropriate for public disclosure or is defamatory or likely to violate the law or breach these Terms of Service, the Company shall be entitled to delete such review at its sole and absolute discretion and without notice to you.


18.1.      Buyer may only cancel his/her order prior to the payment of Buyer’s Purchase Monies into Mecielo Guarantee Account.

18.2       Buyer may decide whether to return/ request for refund/ exchange  the purchased item within 3 days from the date of receipt of the purchase. Mecielo Protection Service Period will be terminated once you send the notification of receipt/ return/ request for refund, subject to and in accordance with Mecielo’s  Return & Refund Policy. Please refer to Mecielo’s Refunds and Return Policy for further information.


19.1       Mecielo reserves all rights not expressly granted herein.

19.2       Mecielo may modify these Terms of Service at any time by posting the revised Terms of Service on this Site. Your continued use of this Site after such changes have been posted shall constitute your acceptance of such revised Terms of Service.

19.3       Nothing in these Terms of Service shall constitute a partnership, joint venture or principal-agent relationship between you and Mecielo, nor does it authorize you to incur any costs or liabilities on Mecielo’s behalf.

19.4       If you have any questions or concerns about these Terms of Service or any issues raised in these Terms of Service or on the Site, please contacts us at [email protected].





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