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RETURN & REFUND POLICY
1.1 Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, a buyer may apply for return/refund of the purchased items (“Item”) if applicable in prior to the following conditions :
1.2 Mecielo will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether buyer’s application is successful.
Seller may reject any request for returns or exchanges in any of the following cases:
3.1 When Mecieloreceives an application from a Buyer for the return of the Item and/or refund, we will notify the Seller in writing via email / text messages / the website. Seller may respond to the Buyer’s application according to the steps provided by Mecielo in the written notification. Seller must respond within the time-frame stipulated in the written notification (i.e 3 days from the date of receipt of such request). Should we failed to receive any feedback from the Seller within the Stipulated Period, we will assume that the Seller has not response to Buyer’s application and we will proceed to assess Buyer’s application without further notice to the Seller.
3.2 Mecielo will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
4.1 Buyer may request for Return/Refund with a written notice through the notification/ conversation space on our website/aps and/or via email at [email protected] made within 3 days from the date of receipt of the item. Any delay will not be entertained and item(s) will be returned back to the customers. We would be much appreciated if the buyer will let us have the notifications of Return /Exchange /Refund as soon as the Buyer receives the purchased item.
4.2 Items must be in its original condition (tag intact, unworn, unwashed and unaltered).
4.3 Complete Set (Include Accessories/ complimentary items and in its Original Packaging); Tags & Labels Attached; Not Damaged; New Condition.
4.4 Buyer are advised to take a photo of the Default/ Damaged/ Item upon receipt and include a short description of what is the reason of the Item being Return along with your order ID in your email.
4.5 The item is your responsibility until it reaches the seller. For your own protection, we recommend that you send the parcel using a delivery service that insured you for the value of the goods. Please keep the tracking code with you as we shall need them for our reference.
4.6 All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
5.1 In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.
5.2 In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
5.3 In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Mecielo at its sole discretion will determine the party liable for the return shipping fee.
6.1 Buyer will only be refunded after Mecielo has received the confirmation from Seller that the return item has been received. In the event where Mecielo does not hear from Seller within a specified time,i.e 3 days from the date of notifications being send to the seller,Mecielo will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s designated bank account, as provided by the Buyer.
7.1 Mecielo encourages Users to communicate with each other in the event where problem arises in a transaction. As Mecielo served only as a platform for Users to conduct trading, Buyer should contact Seller for any issue relating to the Item purchased, in the Conversation/Notification Space provided by Mecielo.
8.1 No request by a Buyer for refund or exchange of a Product solely due to Buyer’s change of mind, can be entertained for refunds or exchange of Products in the following categories:-
8.2 Consumer electronic items may be accepted for return if they are unopened in original packaging (with untampered seal on box).
8.3 However, Return / Exchange of purchase item due to Buyer’s Change of Mind will only be entertain with an approval from the Seller.
9.1 Unless otherwise specifically provided under this Policy or the Seller Agreement, the process for refund or exchange of Products shall be as follows:
11.1 Upon receipt and notification of the Request, the Seller shall, within three (3) Business Days from the date of receipt of the same either: