Buyer's Agreement



  1. This site is known as which isan online e-commerce platform licensed to channel the sale of goods and services from third party vendors.


  1. You must be 18 years of age and have the capacity to enter into a legally binding agreement for the sale of the product on this site.


  1. To place an order, you may or may not have an account with us. Suffice that you enter the details as requested in the order sheet, however, please make sure that accurate details were given for us to process your order. We are not responsible for any inaccurate details given which as a result will cause in non-arrival of your purchase item.


  1. Delivery of the products shall be made to the address specified by you in your order.
  2. You agree to bear the risk for any products wrongly delivered due to inaccurate details provided by you.
  3. In accessing the site, you must not in any manner interfere or attempt to interfere with any features of this site including its server or network which host this site. You must not use our site in any way that will damage our reputation nor can you represent that you are affiliated with us.
  4. You may not use or re-produce any of the photographs, video or content from this site without our prior consent.
  5. If you register to be our member, please keep your password secure. We will not be responsible for any unauthorized activity in your account.
  6. You must not enter into another person’s account with the consent of the other person.
  7. Please inform us immediately should you discover any unauthorized use of your account and we will take the necessary steps to re-secure your account.
  8. It is your responsibility to ensure that the product is suitable for the purpose it was purchased. The product on this site is supplied by a third party vendors and you must make an independent assessment on the suitability of the product. The description of the product on the site is simply a guide on the particulars of the product and we do not warrant that the products meets your individual requirements.
  9. Under any circumstances, we and our suppliers shall not be liable for any loss of profits or any special incidental or consequential damages, arising out of or in connection with this site, our services or the terms and conditions.

2.1.      You must follow the instruction given on the site when placing your order. All information given must be accurate as we shall not be responsible to any inaccuracies or ambiguities in the information given to us.

2.2.      There are various methods of payment on our site. You must choose the one that is suitable to you and have available funds in your account or at your disposal to make payment for your order.

2.3.      The price stated on the product page is not including the Shipping Fees. However, you may view the shipping fee on the shipping details page/column on the product page. Total payment to be made including the shipping fee will be shown on the check out page.

2.4.      Upon receipt of your purchase goods, please check your product thoroughly and if the item received is damaged / defective / wrongly send by the seller, you are to return the said item back within 7 days from the date of receipt of the item.

2.5.      However, if the product received in good faith, you are to confirm the receipt of the product through the website notifications, in order for us to release the payment to the seller.


3.1         The Buyer shall be entitled to make payment for the product purchased, pursuant to the various payment methods set out in Mecielo’s website. The terms and conditions applicable to each type of payment, as contained in Mecielo’s website, shall be applicable to the Contract.

3.2         Payment for Products purchased on the Website can be made via the following methods:

              (a)   Credit Card;

              (b)   Debit Card;
(c)   Online Banking;
(d)   Automated Teller Machine (ATM) or bank transfer;

(e)   Cash Deposit Machine.

3.3         For payment through Bank Transfer, Online Banking or ATM Machine, payment has to be made to the designated Mecielo’s Account. Buyer must provide Mecielo with the payment receipt or payment transaction reference and email us at [email protected] for verification purposes. If payment confirmation is not received by Mecielo within three (3) days, Buyer’s order will be cancelled.


4.1         Upon receiving your purchased order, you will have to send a notification through our Notification / Conversation Page, by saying “Order Received”, so that we could release the order payment to the seller.

4.2         In any case you wish to Return / Refund / Exchange the purchased item, please quote “to Return”  if you wish to returnthe item / “Request for Refund” or “to Exchange the item, in the Notification / Conversation, so that we could hold the payment to the seller until the disputes has been settled.

4.3         Please send us the Notification of Acceptance / Returned / Exchange as soon as you received the order so that we could decide whether the order has been completed or otherwise. We would assume that you agree to accept the purchase item and the product received is in good faith if we did not received any notification from you within 3 days after the date of acceptance. 


5.1         If you are buying products on the website which is located in another country, kindly note that you shall be considered as the importer on record. As such, you must comply with all applicable importation laws and regulations when buying such product and you should ensure that the product purchased can be lawfully imported into Malaysia before purchasing the item.

5.2         Purchase of products from overseas may be subject to payment of import duties and taxes which are levied on the product reaches Malaysia. As a general principle, additional charges for customs clearance shall be borne by the Buyer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.

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